A Picture Paints a Thousand Words...

If you need us to look at how something displays or you get an error message the best way to help us to understand the issue and provide you with the best service or advice simply "take a picture of it".

All computers and mobile devices have the ability to take screenshots or if you like you can install a screenshot app.

Windows:

To take a screen capture of the entire screen

1. Press PrtScn.
2. Open Paint by clicking the Start button , clicking All Programs, clicking Accessories, and then clicking Paint.
3. In Paint, on the Home tab, in the Clipboard group, click Paste.
4. If you want to resize the image, on the Home tab, in the Image group, click Resize, and enter a new percentage or pixel size.
5. Click the Paint button , and then click Save.
6. It's also possible to capture a specific active window when you press PrtScn.

To capture an active window

1. Press Alt+PrtScn.
2. Open Paint by clicking the Start button , clicking All Programs, clicking Accessories, and then clicking Paint.
3. In Paint, on the Home tab, in the Clipboard group, click Paste.
4. If you want to resize the image, on the Home tab, in the Image group, click Resize, and enter a new percentage or pixel size.
5. Click the Paint button , and then click Save.

Notes

On some keyboards, PrtScn might appear as PRTSC, PRTSCN, or a similar abbreviation.

Certain laptops and other mobile devices that lack a PrtScn key might use other key combinations, such as FN+Insert, to capture the screen. Check the manual the came with your laptop or device for specific instructions.

Courtesy of: http://windows.microsoft.com/en-US/windows7/Take-a-screen-capture-p...

Mac

1. To capture the entire desktop, press Command-Shift-3. The screen shot will be automatically saved as a PNG file on your desktop.
2. To copy the entire desktop, press Command-Control-Shift-3. The screen shot will be placed on your clipboard for you to paste into another program.
3. To capture a portion of the desktop, press Command-Shift-4. A cross-hair cursor will appear and you can click and drag to select the area you wish to capture. When you release the mouse button, the screen shot will be automatically saved as a PNG file on your desktop. (The file is saved as PDF in Mac OS 10.3 and earlier.)
4. To capture a specific application window, press Command-Shift-4, then press the Spacebar. The cursor will change to a camera, and you can move it around the screen. As you move the cursor over an application window, the window will be highlighted. The entire window does not need to be visible for you to capture it. When you have the cursor over a window you want to capture, just click the mouse button and the screen shot will be saved as a PNG file on your desktop. (The file is saved as PDF in Mac OS 10.3 and earlier.)
5. Add Control to the two shortcuts above to place the screen shot on the clipboard instead of saving it to the desktop.

Create a support case

It's easier than it sounds.

1. Send an email to: service@webdesignexperts.com.au - this will ensure that your request becomes part of our customer service audit trail. If you just send it to an individual the response may be delayed.
2. Attach or copy your screenshot into the email with a description of the problem and hit "SEND"