Web Design Experts Help Desk

Sean Hambridge February 18, 2011 How do I...

Please note that if you're adding your Gmail address to Apple Mail 4.0 for the first time with automatic configuration, your mail will automatically be configured for IMAP access.

If you’re trying to configure an additional Gmail address with IMAP access, please follow these steps:

  1. Click Mail > Preferences....
  2. On the Accounts tab, click the + button to add a new account.
  3. Fill in the Welcome to Mail window with the following information:
  4. Click Create, verify your Account Summary, and you’re all set!

If you’d like to verify your IMAP settings after you have configured your mail client, you can view this through the Accounts tab by going through Mail > Preferences... The settings should be as follows:

To review your port number information, click on the Advanced tab.

updated 01/24/2011

Sean Hambridge February 18, 2011 How do I...

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If you’re upgrading from Outlook 2003 to 2010, you might want to use IMAP with your Gmail account to synchronize mail across multiple machines. Using Mysticgeek's guide, you will be able to start using it in no time. See full article here:

Sean Hambridge August 18, 2010 Tips & Tricks

Online Business Owners Start Here:

Introduction to the Online Business Expert

Your login information will have arrived in a separate email.

One of the great things about this platform is that the supporting documentation is very comprehensive. The first thing to look at is the "Getting Started Guide" which you have already received - some of the areas you won't be using so just skip those areas. The other valuable help facility is our online business "wiki" - find it at http://onlinebusinesswiki.com and just use the search function. Of course we will always be available to assist you if you get into trouble.

Another really good facility is the video tutorials http://onlinebusinesswiki.com/index.php?title=Video_Tutorials where you get a step by step walkthrough to help you keep on top of your online business.

Our advice is to just take it slowly and ask any questions you might have.

Here's a little program of videos to get you started:

  1. System Orientation & Introduction
  2. Using SiteWalk
  3. Using the WYSIWYG Editor
  4. Using the Editor

The main things to remember when using the editor:

  • If you are copying and pasting from a word processor or web page - always select "Paste Plain Text" so we don't end up with redundant or conflicting formatting
  • Use styles for headings instead of changing font attributes i.e. Heading 1, heading 2, paragraph, etc
  • If it begins to look messy, contact Web Design Experts and I can give you a few pointers about the foibles of this particular wysiwyg editor

Sean Hambridge February 19, 2010 Announcements

Welcome!

As you know things move very quickly in the web design business as well as the internet generally. Our new customer service tracking system and Knowledge Base uses the popular Zendesk platform.

This is a resource for you to use as well as a support ticketing system to ensure that your requests and issues are dealt with effectively in a timely manner.

So, what can you do here?

  • Submit a request (without signing up)
  • Sign up and submit a request (you can then track requests and get access to our knowledge base)
  • Search the knowledge base for answers
  • Add information, experiences, discoveries and helpful hints to our knowledge base to the benefit of your fellow WDE clients

Of course, this does not replace the ability for you to speak to us directly via telephone, Skype or email.

So, sign up and check it out. We're keen to get your feedback and impressions too.

How does this thing work? Simply email requests to service@webdesignexperts.com.au or submit requests online at http://service.webdesignexperts.com.au.

Requests appear in your email inbox and as tickets in your views. All communication is recorded right here in zendesk and both you and Web Design Experts are notified of ticket updates. You can login and reply or simply reply via email.