Keeping backups of your data is very important. We recommend that you do regular monthly backups of ALL your data. See what Business Catalyst has to say about backups: From the FAQ - http://service.webdesignexperts.com.au/entries/20216578-hosting-rel...

If you have FTP software follow the below instructions. If you do not have access to an FTP program, contact us to find out about our services for running backups for you.

Using FTP to download your website's pages and files

First of all create a destination folder on your computer. Once you have done this, the next step involves copying all the directories and files from the source site.

1. Using Dreamweaver or an FTP client, copy all files and folders from your website to the folder you created on your local machine.
    
2. Keeping the directories and site heirarchy intact, copy the files and folders exactly as they are to your destination site from your local machine.

Copying the files and folders from the source site to your local machine

Create a temporary folder on your computer's hard drive to hold all the files and directories from the source site. Launch an FTP client, enter your credentials to login to your source site, and then connect to your site. Select all of the site files. Click the right facing arrow button to copy the selected files to the local temporary folder you have created.

Once you have successfully copied you website to your computer's hard drive you need to export the database. This includes all products, webapps and customer records you may have.

Download Product File

Sign into the Admin and go to eCommerce -> Products. In the Action Box click the 'Download entire Product list' button.

Download Webapp File

Sign into the Admin and go to Modules -> Webapps. Click on a Webapp and in the Action Box click the 'Download entire Web App items list' button.

Download Customer File

Sign into the Admin and go to Reports. If you have already created reports for customers information you need to run and export it. If you have not created any reports, you will need to create the following reports where applicable:

• Customers (Contacts & Companies)
• Customers and Cases
• Customers and Orders
• Customers and Bookings

Once you have copied your website and database to a folder on your computer save it to a disc (recommended) or onto another external data device such as an external hard drive.