As you know things move very quickly in the web design business as well as the internet generally. Our new customer service tracking system and Knowledge Base uses the popular Zendesk platform.

This is a resource for you to use as well as a support ticketing system to ensure that your requests and issues are dealt with effectively in a timely manner.

So, what can you do here?

• Submit a request (without signing up)
• Sign up and submit a request (you can then track requests and get access to our knowledge base)
• Search the knowledge base for answers
• Add information, experiences, discoveries and helpful hints to our knowledge base to the benefit of your fellow WDE clients

Of course, this does not replace the ability for you to speak to us directly via telephone, Skype or email.

So, sign up and check it out. We're keen to get your feedback and impressions too.

How does this thing work? Simply email requests to service@webdesignexperts.com.au or submit requests online at http://service.webdesignexperts.com.au.

Requests appear in your email inbox and as tickets in your views. All communication is recorded right here in zendesk and both you and Web Design Experts are notified of ticket updates. You can login and reply or simply reply via email.